1. Q: What is your standard production lead time?
A:Our standard lead time is 5-7 days after order confirmation and receipt of deposit. This allows us to ensure each unit undergoes rigorous quality control and testing.
2. Q: Can you produce orders faster for urgent needs?
A: Yes, we offer expedited production for urgent orders. Please inform us of your deadline during the inquiry, and we will do our best to create a feasible schedule. Please note that rush orders may incur additional costs.
3. Q: What is the shipping time?
A:Shipping time depends on the chosen method and destination:
By Sea:30-60 days (Ideal for large orders/FCL, cost-effective).
By Air:5-10 days (Faster but more expensive, good for samples or urgent small orders).
By Express (DHL, FedEx, etc.):3-7 days (Best for small parcels and samples).
We will provide the most suitable shipping options based on your order volume and requirements.
4. Q: What are your payment terms?
A:Our standard terms are:
30% deposit before production.70% balance before shipment.
For long-term partners, we can discuss more flexible terms.
5. Q: Do you offer product customization (OEM/ODM)?
A:Absolutely. As a professional factory with a strong R&D team, we specialize in OEM and ODM services. We can customize:
Logo & Branding:Print your logo and company information on the machines.
Color & Design:Match your corporate colors or specific design themes.
Function & Capacity:Adjust water capacity, temperature settings, and add specific features to meet your project needs.
Packaging:Use your customized packaging boxes.
6. Q: What is the process for a customized order?
A:
1. Consultation:Share your detailed requirements (designs, specs, volume).
2. Quotation & Agreement:We provide a quotation and proposed timeline.
3. Deposit & Design Confirmation:After the deposit, we create and confirm technical drawings.
4. Production & Quality Control:We manufacture your order with regular updates.
5. Final Inspection & Shipping:You approve the pre-shipment photos/videos before we ship.
7. Q: Is there a minimum order quantity (MOQ) for custom orders?
A:Yes, our MOQ for customized orders is typically 10 units. However, we are flexible and can discuss this based on the customization complexity.